Shipping policy

Shipping Policy

At AllCustom, we're committed to delivering your personalised gifts quickly, safely, and transparently—every time, wherever you are.

New Zealand Shipping (2–5 Working Days)

We proudly print and ship your custom mugs and posters right here in New Zealand. Once your order is placed, our local team carefully produces and packages your items, ensuring they're protected for their journey.

  • Delivery Timeframe: Most orders are delivered within 2–5 business days to urban addresses across New Zealand.
  • Rural Deliveries: Please allow an extra 1–2 business days for rural locations, as courier services may take a bit longer to reach these areas.

Australia Shipping (4–7 Working Days)

For our Australian customers, we partner with trusted local printers who meet our same exacting quality standards. Your order is printed and fulfilled locally in Australia for fast delivery and consistent quality.

  • Delivery Timeframe: Most orders are delivered within 4–7 business days to major Australian cities.
  • Remote Areas: Please allow an extra 1–2 business days for remote locations, as courier services may take longer to reach these areas.

Order Tracking & Dispatch

As soon as your order is dispatched, you'll receive an email with a tracking link—so you can follow your parcel all the way to your door, no matter which country you're in.

When will my order be shipped?
Most orders are printed and dispatched within 1–2 business days.

How do I track my order?
You'll get a tracking link by email once your parcel leaves our production facility. Just click the link to view real-time delivery updates.

What if my parcel is delayed?
Delays are rare, but if your parcel takes longer than expected—especially to rural or remote areas—please contact us through our contact form and we'll follow up directly with the courier.

Do you maintain the same quality in both countries?
Absolutely. Our Australian printing partners meet the same premium standards we use in New Zealand, ensuring consistent quality regardless of where you're located.